Terms & Conditions of Purchase and Participation

Notting Hill Carnival 2026

Adults Day: Monday, 31 August 2026

A luxury Carnival experience governed by clear, protective and UK-facing commercial terms.

These Terms & Conditions apply to all Carnival Creed 2026 purchases, registrations, costume orders, outfit orders, road packages, add-ons and related services for Carnival Creed 2026: Fall from Grace at Notting Hill Carnival 2026.

By registering, paying a deposit, making a payment, joining a payment plan, collecting a costume, wearing a Carnival Creed wristband or participating with Carnival Creed, you confirm that you have read, understood and accepted these Terms & Conditions.

Important: These Terms & Conditions do not remove or limit any statutory rights that cannot legally be excluded under the laws of England and Wales.

1. Definitions

In these Terms & Conditions:

Carnival Creed, we, us or our means the Carnival Creed band, brand, production team, organisers, administrators and authorised representatives.

Masquerader, customer, you or your means the person registering for, purchasing from, collecting from or participating with Carnival Creed 2026.

Costume, outfit or package means any Carnival Creed custom-made item, Carnival costume, Monday wear, section costume, accessory, wristband, road package, food and drink package, inclusive bar access, add-on or related service purchased from or provided by Carnival Creed.

Event means Carnival Creed 2026: Fall from Grace at Notting Hill Carnival 2026.

Custom-made means items produced, adapted, ordered, decorated, sized, allocated or prepared specifically for the customer, their section, their measurements, their order or their selected package.

2. Registration

2.1. All masqueraders must register through the official Carnival Creed sales channel, registration form or approved platform.

2.2. Registration is not confirmed until the required deposit or payment has been successfully received.

2.3. Carnival Creed reserves the right to refuse or cancel any registration where necessary, including but not limited to incorrect information, suspected fraud, abusive conduct, failed payments, duplicate orders or breach of these Terms & Conditions.

2.4. You are responsible for ensuring that all information submitted during registration is accurate, including your full name, contact details, size, measurements, section choice, payment details and emergency contact information.

2.5. Carnival Creed is not responsible for errors, delays, missed updates, incorrect sizing or collection issues caused by inaccurate, incomplete or outdated information provided by you.

3. Custom-Made Costume Notice

3.1. All Carnival Creed costumes and outfits are custom-made, made-to-order, personalised, section-specific or specially allocated for the 2026 presentation.

3.2. Once your order has been placed and accepted, Carnival Creed begins committing resources to your package. This may include materials, labour, embellishments, production planning, supplier orders, section allocation, costume construction, administration, logistics and road experience costs.

3.3. Because costumes and outfits are custom-made, they cannot be resold easily and are not standard off-the shelf products.

3.4. Custom-made or personalised items are treated differently from standard goods under UK consumer rules. This does not remove any rights that apply where goods are faulty, not as described, not of satisfactory quality or where another statutory remedy is legally required.

4. Payments and Deposits

4.1. A deposit is required to secure your Carnival Creed costume, outfit or package.

4.2. All deposits are strictly non-refundable, except where Carnival Creed is legally required to provide a refund.

4.3. All payments made towards a Carnival Creed costume, outfit or package are non-refundable, except where Carnival Creed is legally required to provide a refund, repair, replacement, price reduction or other statutory remedy.

4.4. Payments must be made by the deadlines stated on the registration platform, invoice, payment plan or official Carnival Creed communication.

4.5. Failure to make payment by the required deadline may result in cancellation of your order.

4.6. If your order is cancelled due to missed, late, failed or incomplete payment, any previous payments made may be retained to cover costs already incurred.

4.7. Carnival Creed is not responsible for payment failures caused by banks, expired cards, incorrect card details, insufficient funds, payment provider issues or customer error.

5. Payment Plans

5.1. Carnival Creed may offer payment plans through PlayMas or another approved platform.

5.2. By entering a payment plan, you agree to complete all scheduled payments by the required dates.

5.3. You remain responsible for tracking your own payment schedule.

5.4. Missed or incomplete payment plan payments may result in your costume, outfit or package being cancelled, withheld or released at Carnival Creed's discretion.

5.5. Payment plan administration is handled by the relevant platform where applicable. Any platform fees, processing fees or late fees are the responsibility of the customer.

6. No Refund Policy

6.1. Carnival Creed operates a strict no-refund policy due to the custom-made, time-sensitive and event-specific nature of Carnival costumes, outfits and packages.

6.2. Refunds will not be issued for:

 Change of mind

 No longer wishing to attend

 Personal circumstances

 Work commitments

 Travel disruption

 Moving away

 Illness, unless otherwise required by law

 Pregnancy, unless otherwise required by law

 Incorrect size selection

 Weight loss or weight gain

 Failure to submit correct measurements

 Dissatisfaction caused by expected handmade variation

 Failure to collect your costume

 Late collection

 Missing Carnival

 Weather conditions

 Discomfort from wearing a costume

 Damage caused after collection

 Loss of wristband

 Removal from the band due to misconduct

 Failure to read these Terms & Conditions

6.3. No refunds, exchanges or chargebacks are permitted because a customer later decides the costume, outfit, section, colour, design, package or experience is no longer suitable.

6.4. This policy does not remove any statutory rights you may have under UK law. Goods must be as described, of satisfactory quality and fit for purpose where required by law, and services must be performed with reasonable care and skill.

6.5. If any refund, price reduction, credit, repair, replacement or other remedy is legally required or offered by Carnival Creed, the Carnival Creed costume experience will be assessed on an itemised basis. The package may include separate elements such as costume production, accessories, wristband and road access, inclusive bar access, food, snacks, administration, packaging, logistics, security, music truck access, first aid, media coverage, third-party platform costs and other operational services. Any refund, if applicable, will be limited to the specific item, element or service legally affected and will not automatically apply to the full package or full experience.

7. Faulty Goods and Statutory Rights

7.1. Carnival Creed will not avoid any legal obligation that cannot lawfully be excluded.

7.2. If a costume or outfit is believed to be faulty, you must notify Carnival Creed in writing as soon as possible and before wearing, altering, damaging or using the item.

7.3. You must provide clear photographs, your order confirmation and a written explanation of the issue.

7.4. Carnival Creed must be given a reasonable opportunity to inspect the item and, where appropriate, repair, replace, reduce the price, provide an itemised remedy or otherwise resolve the issue in line with applicable law.

7.5. Faults do not include:

 Minor handmade variations

 Natural feather variation

 Slight colour differences caused by lighting, photography or screen display

 Reasonable embellishment placement differences

 Damage caused by misuse, storage, transport or wear

 Damage caused by alcohol, water, weather, crowds, sitting, dancing or pulling

 Damage caused by unauthorised alterations

 Sizing issues caused by incorrect measurements or customer error

7.6. Where Carnival Creed is legally required to provide a remedy, the remedy will be provided in line with applicable UK consumer law and may be calculated only against the itemised element affected.

8. Cooling-Off Period and Cancellation Rights

8.1. Standard online cancellation rights may not apply to Carnival Creed costumes and outfits because they are custom-made, personalised, made-to-order or allocated specifically for the customer.

8.2. By purchasing from Carnival Creed, you acknowledge that your costume or outfit is not a standard retail item and that production, sourcing, allocation and preparation may begin shortly after payment.

8.3. Any cancellation request is at Carnival Creed's discretion unless cancellation rights apply by law.

8.4. If Carnival Creed agrees to cancel an order as a gesture of goodwill, any refund, credit, resale option or partial adjustment will be decided solely by Carnival Creed and may be reduced to reflect costs already incurred.

9. Sizing and Measurements

9.1. You are responsible for selecting the correct size and submitting accurate measurements. 9.2. Carnival Creed may provide size guides, but these are guidance only.

9.3. Costumes are handmade and may not fit every body shape in the same way.

9.4. Size changes may only be requested within 48 hours of registration.

9.5. After 48 hours, size changes are not guaranteed and may be refused.

9.6. Carnival Creed is not responsible for incorrect sizing caused by wrong measurements, guessed sizes, failure to follow the size guide, weight gain, weight loss, body shape differences or late size change requests.

9.7. Alterations are not included unless expressly confirmed in writing.

9.8. Any approved alteration may be subject to extra charges and availability.

10. Costume Design, Images and Final Product

10.1. All launch images, promotional images, campaign images, sketches, renders, videos and samples are for visual guidance.

10.2. Final costumes may vary slightly from promotional material due to handmade production, fabric availability, feather variation, trim and embellishment availability, supplier changes, safety improvements, structural adjustments, photography lighting, editing, screen display, body shape and sizing differences.

10.3. Carnival Creed reserves the right to make reasonable design, material or construction changes where necessary.

10.4. Any substitution will be made with the intention of preserving the overall value, standard, theme and visual identity of the costume.

10.5. Minor differences between the promotional image and final costume do not automatically entitle the customer to a refund.

11. Section Selection and Changes

11.1. Section selection is subject to availability.

11.2. Once registered, section changes are not guaranteed.

11.3. Carnival Creed may refuse section changes after purchase.

11.4. If a section becomes unavailable due to production, supplier or operational reasons, Carnival Creed may offer a suitable alternative where possible.

11.5. Carnival Creed reserves the right to merge, amend, rename or restructure sections where reasonably necessary.

12. Transfers, Resale and Name Changes

12.1. Costumes, outfits, wristbands and packages are non-transferable unless Carnival Creed gives written approval.

12.2. Unauthorised resale is strictly prohibited.

12.3. Carnival Creed may cancel any package that has been sold, transferred, advertised, raffled or exchanged without permission.

12.4. Name changes may be refused.

12.5. Where a name change is approved, administration fees may apply.

12.6. Carnival Creed is not responsible for disputes between customers and third parties involving unauthorised resale or transfer.

13. Collection

13.1. Costumes and outfits must be collected during the official Carnival Creed distribution period. 13.2. You must bring valid photo ID and order confirmation.

13.3. Carnival Creed may refuse collection if the name, ID or order details do not match.

13.4. If someone collects on your behalf, they must provide their own valid photo ID, a copy of your valid photo ID, your written permission and your order confirmation.

13.5. You are responsible for checking your costume at collection before leaving the distribution point. 13.6. Any collection issue must be raised immediately with Carnival Creed staff.

13.7. Carnival Creed is not responsible for costumes left uncollected after the distribution period. 13.8. Missed collection does not entitle you to a refund.

14. Delivery

14.1. Delivery is only available if Carnival Creed officially offers it.

14.2. Delivery may be subject to additional charges.

14.3. You are responsible for providing the correct delivery address.

14.4. Carnival Creed is not responsible for failed delivery caused by incorrect addresses, unavailable recipients, courier delay, missed delivery attempts or customer error.

14.5. Risk passes to the customer once the costume has been collected, delivered or accepted by an authorised representative.

15. Wristbands and Road Access

15.1. A valid Carnival Creed wristband is required to access Carnival Creed road services. 15.2. Wristbands are non-transferable.

15.3. Lost, stolen, damaged, forgotten or tampered wristbands may not be replaced.

15.4. Carnival Creed reserves the right to refuse road access or services to anyone without a valid wristband.

15.5. Carnival Creed wristbands must be worn as instructed and must not be removed, cut, sold, shared or transferred.

16. Road Package and Experience

16.1. The Carnival Creed road package may include costume production, accessories, wristband and road access, inclusive bar access, food, snacks, music truck access, security support, first aid support, toilet facilities, photography, videography and other services.

16.2. Package contents are subject to operational conditions on Carnival day.

16.3. Carnival Creed will make reasonable efforts to provide the advertised package but cannot guarantee uninterrupted access to every service at every moment.

16.4. Services may be affected by crowd control, police instruction, road closures, route changes, weather, supplier availability, transport delays, safety issues or other factors outside Carnival Creed's control.

16.5. Temporary disruption to road services does not automatically entitle the customer to a refund.

16.6. Where a remedy is legally required in relation to part of the road package, Carnival Creed may assess that remedy against the specific itemised element affected rather than the full costume experience.

17. Food, Drink and Inclusive Bar Service

17.1. Food and drink offerings are subject to availability.

17.2. Carnival Creed may provide hot food, snacks and drinks as part of the road package. 17.3. Menu items may change without notice due to supplier, safety, stock or operational reasons.

17.4. You are responsible for informing Carnival Creed of any allergies or dietary requirements where requested.

17.5. Carnival Creed cannot guarantee an allergen-free environment.

17.6. You are responsible for deciding whether food or drink provided is suitable for your own dietary needs.

17.7. The Carnival Creed road experience includes access to an inclusive unlimited bar on Carnival day. This bar service is provided as part of the overall Carnival Creed experience and is available only to registered masqueraders wearing a valid Carnival Creed wristband.

17.8. Drinks will not be provided to anyone without a valid wristband. Wristbands must not be shared, removed, transferred or tampered with.

17.9. Carnival Creed reserves the right to refuse alcohol service to any person who appears heavily intoxicated, disorderly, under the legal drinking age, unable to provide valid identification when requested, or whose behaviour may place themselves, staff, other masqueraders or members of the public at risk.

17.10. Carnival Creed may refuse service, pause service, restrict quantities or limit service where necessary due to safety, licensing requirements, stock control, crowd management, staff instruction, police instruction, local authority instruction or operational conditions on the road.

17.11. No refund, partial refund, compensation or credit will be issued where alcohol service is refused, limited, paused or unavailable due to intoxication, behaviour, age verification, safety concerns, licensing compliance, stock availability, route disruption, operational issues or circumstances outside Carnival Creed's control.

18. Health, Safety and Personal Responsibility

18.1. Participation in Notting Hill Carnival involves crowds, walking, dancing, loud music, weather exposure, road movement and long periods outdoors.

18.2. You participate at your own risk.

18.3. You are responsible for your own health, hydration, medication, footwear, belongings and general safety. 18.4. You should not participate if you are medically unfit to do so.

18.5. Carnival Creed is not responsible for injury, illness, loss or damage unless caused by proven negligence.

18.6. You must follow reasonable instructions from Carnival Creed staff, security, stewards, police, emergency services and event authorities.

19. Behaviour and Conduct

19.1. Carnival Creed expects all masqueraders to behave respectfully.

19.2. Carnival Creed reserves the right to remove, refuse service to or deny participation to any person who behaves in a way that is unsafe, abusive, offensive, illegal or damaging to the Carnival Creed brand.

19.3. This includes but is not limited to aggression, harassment, threats, violence, theft, disorderly behaviour, excessive intoxication, illegal drug use, damage to property, refusal to follow instructions, abuse of staff, security, volunteers or other masqueraders, or bringing Carnival Creed into disrepute.

19.4. No refund will be given where a person is removed, excluded or refused service due to misconduct.

20. Photography, Videography and Media Consent

20.1. By participating with Carnival Creed, you consent to being photographed, filmed and recorded.

20.2. Carnival Creed may use images, videos and recordings for marketing, advertising, social media, websites, press, promotional material, future campaigns and brand content.

20.3. You waive any right to inspect or approve final images, edits, videos or captions.

20.4. No fee, royalty or compensation will be payable for the use of your image or likeness in Carnival Creed content.

20.5. If you have a serious safeguarding or privacy concern, you must contact Carnival Creed in writing before Carnival day.

21. Intellectual Property

21.1. All Carnival Creed names, branding, themes, costume designs, artwork, campaign concepts, images, videos, written content and creative direction belong to Carnival Creed or its authorised creators.

21.2. You may not copy, reproduce, manufacture, sell, rent, commercially exploit or imitate Carnival Creed designs without written permission.

21.3. Purchasing a costume does not give you ownership of Carnival Creed's intellectual property.

21.4. The theme Fall from Grace and all related creative materials remain part of the Carnival Creed brand presentation.

22. Social Media and Brand Representation

22.1. Masqueraders are encouraged to tag @CarnivalCreed when posting content.

22.2. Carnival Creed may repost public content where appropriate.

22.3. You must not use Carnival Creed's name, logo, imagery or designs for commercial purposes without written permission.

22.4. Carnival Creed reserves the right to challenge, report or request removal of content that misrepresents the brand, infringes intellectual property or damages Carnival Creed's reputation.

23. Event Cancellation, Postponement and Force Majeure

23.1. Carnival Creed is not liable for cancellation, postponement, restriction, delay or disruption caused by events outside its reasonable control.

23.2. These may include, but are not limited to government action, local authority restrictions, police instruction, public safety decisions, severe weather, public health concerns, national emergency, transport disruption, road closures, supplier failure, power failure, civil unrest, terrorism, war, fire, flood, acts of God, Notting Hill Carnival cancellation or postponement.

23.3. Where such circumstances occur, Carnival Creed will communicate available options where possible.

23.4. Refunds are not automatically guaranteed where production, supplier, administrative or operational costs have already been incurred.

23.5. Carnival Creed may, at its discretion, offer alternatives such as collection of costumes, package adjustment, event credit, transfer options or other remedies where appropriate and legally permitted.

23.6. Any refund or remedy, if legally required, may be assessed on an itemised basis against the specific element affected by the cancellation, postponement, restriction or disruption.

24. Limitation of Liability

24.1. Carnival Creed does not exclude liability where it would be unlawful to do so.

24.2. Carnival Creed does not exclude liability for death or personal injury caused by proven negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

24.3. Subject to clauses 24.1 and 24.2, Carnival Creed is not responsible for personal belongings, lost property, missed travel, hotel costs, flight costs, loss of earnings, emotional distress, consequential losses, indirect losses, third-party supplier failure or events outside Carnival Creed's reasonable control.

24.4. Carnival Creed's total liability, where liability is legally established, will be limited to the amount paid by the customer for the relevant itemised element of the package, except where such limitation is not permitted by law.

25. Chargebacks and Payment Disputes

25.1. By purchasing from Carnival Creed, you agree not to raise a false or misleading chargeback.

25.2. Where a chargeback is raised after a valid purchase, Carnival Creed reserves the right to provide these Terms & Conditions, order confirmation, payment records, production evidence and customer communications to the payment provider.

25.3. Fraudulent or abusive chargebacks may result in cancellation of your order, refusal of future service and recovery of administrative costs where legally permitted.

26. Communication

26.1. Carnival Creed may communicate with customers by email, PlayMas, WhatsApp, social media, website updates or other official channels.

26.2. You are responsible for checking your emails, junk mail, payment platform messages and official Carnival Creed channels.

26.3. Carnival Creed is not responsible for missed information where you fail to check updates or provide incorrect contact details.

27. Data Protection

27.1. Carnival Creed will collect and use personal information for registration, order fulfilment, communication, safety, production, payment administration and event management.

27.2. Personal information may be shared with trusted third parties where necessary, including payment platforms, production teams, security, delivery providers, photographers, videographers and event service providers.

27.3. Carnival Creed will only use personal information for legitimate business, legal and operational purposes.

28. Changes to These Terms

28.1. Carnival Creed may update these Terms & Conditions where necessary.

28.2. Updates may be made to reflect changes in law, event operations, supplier requirements, registration processes, safety procedures or Carnival arrangements.

28.3. The most recent version communicated or published by Carnival Creed will apply.

29. Governing Law

29.1. These Terms & Conditions are governed by the laws of England and Wales.

29.2. Any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless consumer law provides otherwise.

30. Acceptance

By registering, paying a deposit, making any payment, entering a payment plan, collecting a costume, receiving a wristband or participating with Carnival Creed, you confirm that:

 You have read these Terms & Conditions

 You understand that Carnival Creed costumes and outfits are custom-made

 You understand that deposits and payments are non-refundable except where required by law  You accept that any legally required or discretionary refund may be assessed on an itemised basis  You accept responsibility for your size, measurements and order details

 You agree to follow Carnival Creed's conduct, safety and road rules

 You understand that participation in Carnival is at your own risk

 You accept the Carnival Creed 2026 no-refund policy

Contact

For questions regarding Carnival Creed 2026: Fall from Grace, please contact:

Email: contact@carnivalcreed.com

Social Media: @CarnivalCreed

Document note: This document is prepared as a commercial terms draft for Carnival Creed. It should be reviewed by a qualified UK solicitor before publication or use on a sales platform.